Refund Policy
Money Back Guarantee Policy gives you the right to request reimbursement if our service failed to fulfill its duties towards you. As our service offers legitimate academic assistance, we want to be 100% sure that you leave fully satisfied!
At EngCheck, we take customer satisfaction seriously. We want our customers to be satisfied with their purchase, which is why we have a refund policy in place. This policy is designed to provide customers with a fair and reasonable process for any refunds requested for purchases made through our website.
- Refunds: If for any reason you are not satisfied with your purchase from EngCheck.com, please contact our official customer service as soon as possible. We will provide you with feedback within 24 to 48 hours. In accordance with the refund policy you have read, we will process your valid refund request. We will choose to provide a full refund or a partial refund depending on the circumstances. All refunds will be processed within 5-10 business days of the refund request being received by EngCheck. Cancellations
- If you wish to cancel your purchase from EngCheck.com, you must contact customer service at least 3 hours prior to the order being processed. If the cancellation request is received within 3 hours of the order being processed, we will refund the full purchase price less any applicable service charges. Please be sure to contact our official customer service immediately, to avoid causing any unnecessary trouble.
Refund Process
- If you are eligible for a refund, the refund amount will be credited to the payment method used for the original purchase. Please allow 5-10 business days for the refund to be processed. At EngCheck, we strive to provide our customers with the best service and experience possible. If you have any questions regarding our refund policy, please do not hesitate to contact our customer service team. We are always here to help.
Details
The company is responsible for delivering the product in a timely manner and according to the customer’s requirements indicated in the order. If any company’s commitments are violated, the customer is entitled to a partial or full reimbursement according to our Money Back Guarantee Policy.
Our satisfaction rate is high, with more than 98% of our customers returning to order again. However, sometimes things can go wrong, and in these cases, you can always refer to our Money Back Guarantee Policy. We want to emphasize that there are only certain situations where we can offer a full refund.
No writer assigned yet: This is a rare situation, but it can happen. The refund amount in this case is always 100%. If such a situation occurs, the customer will be notified as soon as possible. If you want another writer to work on your revision request, but there is no appropriate one available, your claim will be directed to our dispute department. They will review it and proceed with the corresponding refund based on your request.
The writer was confirmed, but you decided to cancel the order: In this case, the refund amount varies from 100% to 50%, to cover the effort of the company and the writer in their attempt to provide you with the product and services purchased.
The writer was confirmed and over half of the remaining deadline has passed, but the customer decided to cancel the order: The amount of refund in this case can be 50%, to cover the efforts of the writer and the company in accommodating to accommodate your order request.
Late Delivery: This can only happen if the writer becomes ill or in case of other emergencies. The company will refund an appropriate amount to compensate for late deliveries. The exact amount will be discussed with the customer privately.
On-time delivery of all orders is guaranteed. Sometimes delays can happen due to the needed materials being uploaded too late by the customer. In this situation, no refund can be granted. That is why it is always ideal to send all the information regarding the task, including any additional sources that must be used, all at once when placing the initial order.
Disputed Claims: If the customer is not satisfied and would like to receive a refund, the agency administration will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind, we always want our customers to be fully satisfied, and we will always do our best to achieve complete customer satisfaction.
Additional Order by Mistake: To cancel an order placed by mistake, you need to contact us as soon as possible to clarify that the other order is not needed. The order will be treated as valid if we did not receive any cancellation request before a writer has been assigned. You can still cancel the order, but one of the situations listed above will be applied.
Plagiarized Content: If the claim is that the paper is plagiarized, a Turnitin report is needed. No other reports will be accepted, and no refund will be possible without them.
You are not entitled to a refund if:
- Once you have released a certain percentage of the total amount to the Writer, it is deemed that this particular portion of the assignment has been completed and you accept its quality. Thus, released funds are non-refundable.
- A lower grade than what was expected is received. Please keep in mind that we do not guarantee high grades. The papers we provide are tailored as draft samples only or as a point of reference and are not ready for submission until they are double-checked and approved by the customer.
- Delayed payment: If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, a refund cannot be requested.
Note: In the case of a revision deadline, the previously mentioned delay refunds and the recalculation of the price do not apply as the end dates are different.
Editing, proofreading, formatting orders: Please be reminded that the order you place for the earlier mentioned services contains original content written by you, that may contain errors of contextual nature.
